Shipping policy
We are committed to providing timely and efficient shipping for all orders placed through our website.
Here's what you need to know about our shipping policy:
Processing Time
We aim to process all orders within 1-3 business days. However, during peak periods, processing time may be longer.
We will notify you if your order is delayed.
Shipping Methods
We offer a variety of shipping options, including standard and express shipping. The available shipping options and delivery times will be displayed at checkout.
Shipping Costs
Shipping costs will vary depending on the size, weight, and destination of your order.
The shipping cost will be calculated and displayed at checkout.
International Shipping
We ship to a range of countries (EU, USA, Canada and Australia). If you are located in another country, please contact us to confirm whether we can ship to your country and the applicable shipping fees.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your delivery. Please make sure to follow the tracking information regularly. Tillo Studio cannot be held accountable for missed deliveries.
Buyer responsibility
It is the buyer's responsibility to ensure the accuracy of the provided delivery address.
Delivery Times
Delivery times will vary depending on the shipping method chosen and the destination of your order. Standard shipping within the EU generally takes 3-7 business days, while express shipping can take 1-3 business days. Please note that delivery times may be longer for remote or rural areas.
Delivery date = processing time + shipping time
Delivery Time Guarantee
We offer guaranteed delivery on certain delivery speeds and selected products. When guaranteed delivery is available on an order, we will state clearly on the product page the associated delivery date. It's important to note that a late delivery does not void the order. If a guaranteed delivery date is surpassed due to the carrier, we are pleased to offer a refund for the shipping costs or provide you with a partial refund. Specific refund amount is at our own discretion.Customs and import taxes
Failed Deliveries
In the event that a delivery attempt is made but the package is unable to be delivered due to the customer's unavailability or incorrect address information provided, the package will be returned to us. We will contact you to arrange for reshipment, however, additional shipping fees may apply.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us
